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Sleep Sound operates a fully licensed, bonded and insured in-house maintenance company for minor and light repairs. Large projects or jobs that require a special license such as major plumbing, electric or heating are subcontracted out.
With Sleep Sound’s in-house maintenance team we are able to save you money and provide a better experience for your tenant. Some of the benefits of Sleep Sound’s maintenance technicians are:
Working with outside contractors can be great, but their priorities are not always our priorities. With an in-house team we can responded promptly when need.
We expect anyone who works on your property to stand behind their work, but working without outside vendors, this can sometimes be complicated. Outside vendors ultimately look out for their business, not yours. Sleep Sound’s maintenance technicians are required to look out for your best interest and to uphold our fiduciary obligation to you. This helps ensure higher quality work for your property.
All of our techs are trained same and are familiar with the properties we manage. This keeps the look and feel of the work consistent.
Sleep Sound will warranty any work done by our technicians for 1 Year. This allows you to say goodbye to double repairs or half fixes that raise your maintenance costs.
Maintenance costs are expensive and rising, in Portland you can find technicians anywhere from $65-$100/hr. Sleep Sound is committed to remaining competitive and proactive to keep your maintenance costs low.
Because our maintenance team is in-house, If a maintenance tech sees a lease violation on a repair call we can get on it immediately! Outside vendors rarely know what to look for, let alone report this time of stuff. Think of every maintenance trip as a bonus mini-walk-through.
Absolute Transparency. Every invoice is uploaded to your owner portal for your review. Log-in anywhere you have internet access.
In our decade of experience Sleep Sound has built relationships with some of the most trustworthy and consistent vendors in Portland. Since we do not upcharge on any maintenance, you pay what we pay.
We set expectations with Vendors before having them work for you. We teach them about basic fair housing law, rights of access and how to document incidents that may arise while on the job.
As the costs of a job rises we will provide you with multiple bids to get the work done. You are welcome to go find your own bids, but for a small fee we will provide extra bids for ANY job.
Your resident submits a maintenance request for the property management team to review. If it’s something simple and can be handled over the phone, the property manager notifies the tenant and helps walk them through the resolution.
All other requests get assigned to a vendor for scheduling.
Once scheduled Sleep Sound tracks the date and time and reminders both the vendor and tenant before the appointment.
If the work onsite is less than $500.00 and required by law, Sleep Sound approves the repair.
Sleep Sound confirms with the tenant and vendor the repairs is complete. If the repair was due to misuse or negligence by the tenant,
Sleep Sound notified the resident and adds a charge for reimbursement to the tenants ledger.
Setup a convenient time to speak to our New Client Specialist. We’ll call you!
No one in the Portland/Vancouver market offers you as many guarantees. Period. What does that tell you about our competitors?
“Sleep Sound Property Management has been looking after my rental property for three years. I find the entire team to be extremely organized and professional while also keeping me aware...” read more >>
“Sleep sound is the BEST, so quick to respond and they provide EXCELLENT customer service to their tenants. I am so happy to have them as my management company!!” read more >>
“Nicholas Cook and the staff at Sleep Sound are beyond professional and courteous. It is clear that they truly serve the best interests of both property owner and renter. ..” read more >>
Sleep Sound is by and large Portland’s highest rated Management Company on both Google and Yelp. We must
be doing something right.
4.7
4.0
We are documentation freaks. When we take on a new property we take 250 pictures per 1000 sqft to document condition and damage. We have our technicians check off a 73-point checklist to document how things function. We record and keep all email and phone communication to get rid of "he-said-she-saids". We make sure we can back it up.
The world is changing, and companies need to change with it. Sleep Sound applies all the latest technology to become more efficient, show properties when other cannot, and make life easier for you and your renters.
No hidden costs, no hidden fees. You are not our customer, you are our partner. We succeed and fail together. We provide clear and upfront communication with you, no matter the situation.
Located in the Marine west coast climate region, Portland has a climate marked by both warm, dry summers and wet, cool-to-chilly winter days. This climate is ideal for growing roses. For more than a century, Portland has been known as the "City of Roses", with many rose gardens – most prominently the International Rose Test Garden.
The city is also known for its abundant outdoor activities, liberal political values, and beer and coffee enthusiasm.Portland is home to a large number of independent microbreweries, microdistilleries and food carts that contribute to the unofficial slogan "Keep Portland Weird".
